FREQUENTLY ASKED QUESTIONS AND ACCESS INFORMATION
This conference will be presented using Whova and Zoom
**UPDATE** A second e-mail went out on 04/14/21 at 4:52 PM (Eastern Time) to all registered attendees with the link to join the event on Whova. Please check your spam folder for this important e-mail. It was sent to the e-mail address we have on file for your registration and that is the e-mail address that you must use to access the conference.
If you can not find it, that is ok. You can access the web app version (recommended) of the event HERE as well. Only registered attendees will be granted access at this link and you must sign in or create an account with Whova using the e-mail address we have on file and have uploaded for you. You can also download the Whova mobile app on your phone or tablet and access the conference using the e-mail address we have on file for your registration.**
The information below was sent via e-mail on 04/05/21 at 12:00PM ET to all registered attendees:
When does the conference take place?
The virtual conference will be held on April 17 & 18. It will begin at 9:00 AM Eastern Time (ET) / 6:00 AM Pacific Time (PT) and will end at 6:20 PM ET / 3:20 PM PT on Saturday and it will begin at 9:30 AM ET / 6:30 AM PT and will end at 3:00 PM ET / 12:00 PM PT on Sunday. The conference schedule can be found here.
How do I join the conference after I register?
You will be able to navigate the conference using the Whova virtual conference platform, particularly the Agenda feature. Clicking into each individual agenda item will give you access to the session details, any available handout materials, and the link to access the Zoom stream.
On April 14, a direct invitation to join the conference will be sent by Whova to the e-mail address we have on file from your registration.
Using the same e-mail you used to register for the conference and at which you receive the invitation, you will create an account with Whova and sign-in to our event. You will only be able to access the conference using this e-mail address and log-in. This is how you will plan your agenda and access the live streaming conference sessions from your laptop or computer.
It's recommended that you also download the free Whova mobile app to access more networking features and receive text reminders and announcements during the conference.
For additional information on accessing both the web and app platforms, and tips on who to use Whova to plan your schedule, utilize social networking, and more, please see the Whova Attendee User Guide HERE.
What are the system requirements for joining the virtual conference?
Presentations will be using Zoom. If you are not a current user of Zoom, or you will be using a different computer to participate, you may want to first perform a test (https://zoom.us/test) to be sure you have Zoom access.
The Whova event platform works best using Chrome or Firefox browers. Safari is typically the least stable for the most up-to-date content.
For the best audio and video experience, the most important thing is a strong internet connection. WiFi or a direct ethernet cable connection will both work as long as you have a strong signal. You can test your internet speed here (http://www.speedtest.net).
The recommended internet speed is at least:
Download speed 2-10 mbps
Upload speed 3-5 mbps
Check the security settings on your computer to make sure Whova and Zoom are allowed to access your camera and microphone. You can also contact Whova support at [email protected].
Will the sessions be live or recorded?
Both. Most of the keynotes and concurrent sessions will be live and some will feature interactive breakout sessions. All conference sessions will be recorded and the recordings will be available for 30-days after the conference for on-demand viewing in Whova. Recordings will be posted within 48 hours of their live airing.
Why do I need Whova and Zoom to join the conference?
Whova is our conference "home base" and allows you to access sessions, any shared handouts or documents, and networking features all in one place. Zoom is our streaming platform and is required to see and hear the live sessions. The Zoom meeting links are integrated within each session listing in the agenda on Whova. When you clink on the link, it will launch Zoom in a new window or tab. When the session is over, exit the Zoom tab and go back to the open Whova event tab.
Will I need to be on camera?
The general sessions are in webinar format, so your camera and microphone will be turned off. The breakout sessions are intended to be interactive. Our request is that everyone participate with their cameras on in the breakout sessions to re-create the "in-person" experience and make the sessions as engaging as possible.
What about Pre-Conference workshops?
The pre-conference workshops will run on Friday, April 16. These workshops are separate from the general conference, requiring a separate registration fee. These workshops will be run directly via Zoom. Attendees for these special events will receive a separate e-mail regarding the Zoom link instructions on April 14.
